For Online Purchase via ‘Online Payment’ (Debit/ Credit Card, Online Banking):
Product(s) can be returned to our warehouse via parcel return or at the official boutique.
Return Policy
1 – Store Purchase: Return within 7 days from the date of purchase of the product(s).
2 – Online Purchase: Return within 7 days of receiving the product(s) ordered from the Bulan Bintang HQ website (www.bulanbintanghq.com) , or any registered reseller under Bulan Bintang HQ.
Example: If you received the product(s) on 1st May, please return the product(s) by shipping it to our warehouse by 7th May.
3 – Only defective item exchanges or size exchanges are accepted, subject to availability.
4 – We do not accept colour exchange.
5 – Defective item exchange and size exchange requests will only be processed if notified within seven (7) working days upon delivery.
6 – For size exchange requests, customers are responsible for both the re-delivery postage fee and the return pickup fee.
7 – For defective item exchange, the re-delivery postage fee and the return pickup fee are on us.
8 – Product(s) can be returned for exchange, provided the product(s) returned in new and original condition. It must be unworn, unwashed, unaltered, with the tag/label still attached and in the original packaging.
9 – Product(s) sold at marked down prices due to defect(s) cannot be returned.
10 – Bulan Bintang Clothing Sdn Bhd reserves the right to reject requests for returns and/or refunds where
(i) such requests are deemed habitual in our sole and absolute discretion; and/or
(ii) there is suspicion of purchase for the purposes of resale.
11 – Bulan Bintang Clothing Sdn Bhd reserves the right for final decision.
12 – Bulan Bintang Clothing Sdn Bhd reserves the right to amend this policy at any time without prior notice.
© Bulan Bintang Clothing Sdn. Bhd. (1391049-X)
You need to login to view this feature
This address will be removed from this list